Third Party Personal Injury Outside the MOJ
Our expert team of personal injury handlers control non-portal claims in the same way as portal claims, using system workflow to ensure proactive control of the claim. Experienced handlers, together with tight case management, ensure commercial judgements are made quickly and third party costs are minimised.
Where an injury is identified during the first notification of loss (FNOL) capture process, WNSA can refer the third party, depending on their preference and in accordance with “Treating the Customer Fairly” policies, to WNS Legal Assistance for representation or medical rehabilitation, and desktop handling where representation is not a requirement.
All our personal injury data is stored and available within our MI reporting suite to analyse average settlements against industry ranges for respective injury types, settlements broken down by third party solicitor, and settlements against different heads of damage (PSLA, claimant costs, defendant costs, medical, rehabilitation, care, etc.)