About Us
Market-Leading Claims Management Experts
WNS Assistance is one of the UK’s leading providers of claims management outsourcing services, currently managing over 100,000 claims per annum.
Market-Leading Claims Management Experts
A Standout Service
About WNS
A Standout Service

WNS Assistance delivers comprehensive, end-to-end claims managements solutions to clients across the UK – from MGAs and blue chip insurers to a range of fleets and broker businesses.

Our dedicated teams and streamlined processes help us deliver a responsive, flexible and fully transparent solution that includes property, motor and legal claims management.

From FNOL through to resolutions, everything is managed in-house, with our professional handlers delivering high levels of service throughout the claims process. Our nationwide repair network helps us control cost for all clients, while also protecting indemnity spend and making a positive difference to customers perceptions of their brands.

People We Work With
Hiscox Case Study Overview

International specialist insurer, Hiscox, is committed to providing an extraordinary quality of service, and its claims service is no exception. With a vision and values to match their own, Hiscox chose to partner with WNS Assistance based on the full complement of services available, as well as on the company’s credentials for world class customer service, reducing downtime, enhanced cost control and timely management information.

WNS Assistance has created a claims management team that is an extension of the Hiscox brand. Our people and processes work seamlessly with Hiscox, to deliver an outstanding customer service experience, from start to finish.

Call us on
0344 854 0660

Strength & Stability

WNS Assistance is part of WNS (Holdings) Ltd, an NYSE-listed BPO. We have been in operation since 1988 and have built a reputation as an industry-leading and award-winning claims management outsourcing provider in the UK.

As a major buyer of repairs in the UK, we have exceptional purchasing power, allowing us to negotiate preferential paint, parts and labour rates with all suppliers to generate savings for each and every client.

Comprehensive Service Delivery

From FNOL through to recovery, the proactive nature and unique skill sets of our people are what make the biggest difference to our clients. Our specialist teams work together to proven processes, proactively reducing the claims lifecycle.

Our wholly independent approved repairer and contractor networks are regularly reviewed and scored for performance, capability and capacity to enable greater claims cost effectiveness and customer satisfaction.

Explore our services below…


Open Positions

Case Studies
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Archipelago Risk Services partners with WNS Assistance for a unique end-to-end customer journey
Archipelago Risk Services partners with WNS Assistance for a unique end-to-end customer journey

Archipelago Risk Services has created a new vision of personal lines insurance, providing a flexible, tailored, multi-cover policy for their clients. Encompassing Motor, Home, Travel, Landlord’s Property and Pet classes, Archipelago required a claims management partner who could deliver a wholly inclusive customer journey, catering for all of their client needs.

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Pay-by-mile revolution meets class-leading claims solution
Pay-by-mile revolution meets class-leading claims solution

By Miles is an insurtech startup and motor MGA, offering innovative car insurance for low mileage drivers. Combining cutting-edge tech with a mobile app, By Miles has introduced the UK’s first real time pay-by-mile insurance policy, promising to cut premiums for those who don’t drive very often making car insurance fairer, more cost-effective and easier to manage. Using their Miles Tracker, a matchbox-sized telematics device, By Miles is able to show customers how much they’re driving in real time.

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First Underwriting Partners With WNS Assistance For Claims Services
First Underwriting Partners With WNS Assistance For Claims Services

First Underwriting is an innovative MGA with a wide variety of Non-Standard motor product lines, including Rural Agricultural, Passenger Vehicles, Motor Fleet, Classic Enthusiast Vehicles, Business Vehicles and High Net-Worth. With its niche offering, First Underwriting is uniquely placed to combine product specialisms with leading customer service to its brokers enabling true differentiation.

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