Property Claims

FNOL

First Notification of Loss

WNS Assistance provides a 24/7 FNOL service for property claims, delivering a customer-centric solution to our clients and their customers. This approach, coupled with our in-house automated software solutions, increases operational efficiency, saving time, money and resources. The result is reduced indemnity spend, reduced operational expenditure and increased client satisfaction.

Our FNOL service offering is led by our expert handlers, 24 hours a day, 365 days a year. The team is always on hand to deliver outstanding customer service through their dedicated case-management approach, supporting and connecting with the customer throughout the process.

This customer-centric process, complemented by quick decision-making and triage, reduces indemnity spend through immediate appointment of emergency contractors, therefore reducing elapsed days and increasing customer satisfaction.

24/7 Emergency Contractor Network

Our expert FNOL process is supported by our comprehensive supply chain, including our nationwide emergency contractor network. No matter the time of day, our team is always available to help with all emergency and planned claim scenarios.

Our emergency network covers glazing & security, plumbing, electrical, roofing, pest, leak detection, drainage & water supply, trace & access.

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