Supply Chain Management Excellence
WNS Assistance has a UK-wide network of over 200 approved repairers, all of whom are fully independent, delivering a cost-effective and high-quality service. Each of our repairers is regularly and professionally audited to BSI10125 standard, scored for performance, capability and capacity.
Proactively managed by our regionally-based Network Managers, each repairer is awarded a Gold, Silver or Bronze accreditation based on an ongoing assessment of the service they deliver. This continuous assessment programme is driven by the criteria that are deemed most important to our clients, such as compliance with service levels, adherence to client-agreed parts policies, customer satisfaction scores, average off-road times and the safe disposal of waste materials.