Our Team
Investors in People

Across all of our operations, from First Notification of Loss to repair management, it’s the proactive nature of our people, along with their unique skill sets, that make all the difference at WNS Assistance.

Investing in recruitment, employee development and retention, we work to ensure our people have the know-how and experience to deliver a market leading service.

Investors in People

Great service is built on strong client relationships

With WNS Assistance, clients are assured of a fully complementary service delivered at the highest levels to support their customer relationships. We provide an efficient, dedicated and personable service, with our highly skilled teams available to deliver an outstanding level of customer satisfaction.

We always make sure to put the client first. Whatever their requirements, we work closely with our clients to tailor our services accordingly, delivering service excellence, trusted processes and clear communication at all times.

Understanding the unique service levels required in the specialist insurance marketplace, WNS Assistance has created a claims management team that truly is an extension of the Hiscox brand.

Andrew Sellers
Hiscox


Danielle Head
Mark Turner
Chief Commercial Officer
Mark Turner joined the original Town & Country Assistance business in 1997, acquired by WNSA in 2003. Following a number of operational, account management and new business roles, Mark is now responsible for commercial strategy incorporating sales, marketing, account management and product development.
Danielle Head
Sean Holland
Head of Claims & Ops
Sean is responsible for the overall service delivery for all WNSA clients. Sean is a leading UK Insurance Market Claims practitioner with 20+ years of experience in motor claims. He spent the first 15 years of his career in various motor claims leadership roles at Aviva and then claims management roles with the insurers Markerstudy, Qudos and Gefion.
Danielle Head
Ian Lomax
Head of Legal
Ian joined WNS Legal Assistance in 2016 as RTA Litigation Manager, before progressing into his current role as Head of Legal. Ian is a qualified Solicitor who has 9 years’ experience acting on behalf of Claimants, specialising in fraud and technical issues. Ian is also responsible for compliance as the COLP and COFA of the firm.
Danielle Head
Emma Driver
HR Manager
Emma joined WNSA during 2016 and covers all areas of HR, including training and development, performance management, HR policy and enforcement across all WNS Assistance operations.
Contact Us
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Our claims line is available 24/7, 365 days a year. Whatever your query, we are on hand to help.
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