WNS Assistance Privacy Notices

Privacy Notice for Third Parties
Privacy Notice for Third Party Service Providers
Privacy Notice for Customers
Privacy Notice for WNS Legal Assistance


WNS ASSISTANCE LIMITED (registered in England number: 03422150) (“We”, ‘Our’) registered at Acre House 11-15 William Road London NW1 3ER operates  http://www.wnsa.com/  (the “Website”). We are committed to protect the privacy and security of your personal data. We advise you to carefully read this Privacy Notice (“Notice”), so that you are aware of how, where and why we are using your personal data.

PURPOSE – This Notice sets out the way in which we process your information when you use our website or other digital platforms in accordance with the General Data Protection Regulation (GDPR).

APPLICABILITY – This Notice applies to individuals visiting our Website. The Notice applies only to the information we collect through our website, in email, forms, applications, text and other electronic communication received through or in connection with our Website.

INFORMATION WE MAY PROCESS (“personal data”) – We may collect your personal data including but not limited to your email id, demographic information, first name/last name, telephone number, preferences and interests. We may also capture additional personal data in the form of various usage and user metrics when you use on our website including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage history, MAC Address, mobile unique device ID and other similar information. While some of this data is captured directly from you, for example, by way of web forms and web log servers, others can be captured indirectly from third parties, for example, tracing organization details, preferences and interests on the basis of IP address and browsing history respectively.

MEANS OF PROCESSING DATA – We may process your Personal Data through the following means:

  • Cookies;
  • Weblogs;
  • Web forms;
  • Mailing list sign-ups;
  • Registration/subscription for an event/activity;
  • Information request mechanism

COOKIES – Cookies are alphanumeric identifiers with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Please note, a cookie in no way gives us access to your computer. Our website uses these “cookies” to collect information and to improve our Service. You can accept the cookies to be placed on your browser by clicking on the Accept button.  You can find out more about which cookies we are using or switch them off in settings.



Majorly we use two types of cookies:

Persistent/Permanent cookies:
Persistent cookies helps us recognise you as an existing user, so it’s easier for you to return to our website without signing in again. After signing in, the persistent cookies stay on your browser and will be read when you return on to our sites. These remain on your computer/device for a pre-defined period of time.

Session cookies:
Session cookies only last for as long as the session exists (they get erased when the user closes the browser).

As for the domain to which it belongs, there are either:

First-party cookies:
which are set by the web server of the visited page and share the same domain.

Third-Party Cookies
stored by a different domain to the visited page's domain. This can happen when the webpage references a file, such as JavaScript, located outside its domain. Please find a list of third party cookies by clicking here.



Duration: 2 years
Used to distinguish users.

Duration: 24 hours
Used to distinguish users.

Duration: 1 minute
Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.

Duration: 30 seconds to 1 year
Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

Duration: 90 days
Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. Learn more.

Duration: 90 days
Optimize 360 – Used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.


GROUNDS FOR LAWFUL PROCESSING OF PERSONAL DATA – When we process your Personal data, we do so primarily in connection with marketing, sale and promotion of services which we provide or which are procured using our services and to improve and enhance the range of those services and offerings. We may process your personal data in the following circumstances:

  • when we process cookies, with your explicit consent; or
  • when we process your personal data for claims processing, communication, sales and marketing, registration and subscriptions purposes, where processing is necessary for the purpose of pursuing our legitimate interests.

USE OF PERSONAL DATA – We generally use the information to establish and enhance our relationship with our users for the following purposes:

  • Communication – We may use your data to administer and provide services you request or have expressed an interest in, to communicate with you in case of customer support and enquiries related to motor claim, property claims or supplier payments, for sending newsletters, updates and promotional materials, for seeking your opinion and feedback and personalize and/or tailor any communications that we may send you.
  • Advertising – We may use your data to carry out advertising and market research based on behavioral metrics, geo-location data, demographic data and marketing preferences we capture. We may permit certain third party companies to help us tailor advertising based on use.
  • Activity Tracking – We may use your data to track your activity on our digital platforms and personalize and improve your experience. This can be used to create an individual profile for you so that we can understand and respect your preferences or for profiling purposes to enable us to personalize and/or tailor any marketing communications that you may consent to receive from us.
  • Optimization– We may use your data to operate, improve and maintain our site, to prevent fraud and abuse.
  • Information Sharing – We may use and share your data with third parties with whom we have contractual relationship.
  • Claims Processing – We may use your data for processing of motor claims, property claim.

TRANSEFRRING YOUR PERSONAL DATA – As a global business, we may transfer your personal data to servers, entities and partners located outside EEA or other trusted third parties based in other countries so that they may process personal data on our behalf. By using our website or otherwise providing us with your personal data, you agree to us doing so in accordance with the terms of this Privacy Notice and applicable data protection laws and regulations. To ensure that your Personal data does receive an adequate level of protection when transferred outside EEA, we have executed Intercompany Transfer Agreements containing standard contractual clauses in accordance with the EU and data protection laws. We may also transfer your data to third party service providers and web analytics tool providers such as Google Analytics.

CHILDREN’S PRIVACY – We understand the importance of taking extra precautions to protect the privacy and safety of children using our website. The Services are not intended for users under the age of 16. We do not knowingly collect any Personal data from children under 16 or market to or solicit information from anyone under the age of 16. If we become aware that a person submitting Personal data is under 16, we will delete all the information as soon as possible unless it is with the consent and involvement of a parent or guardian. If you believe we might have any information from or about a child under 16, please contact us at privacy@wns.com

SECURITY: HOW SECURE IS YOUR INFORMATION WITH US? ­- We have implemented appropriate physical, electronic, procedural and managerial procedures to safeguard your information against loss, unauthorized access, misuse or modification. We require any third parties processing your information to do the implement the same levels of protection with respect to your data. We strive to use commercially acceptable means for protecting your information.

CHANGES TO THE NOTICE – This Notice is effective as of 25th May 2018. We reserve the right to update or change this notice at any time, and we will provide you with the updated Notice when we make any substantial updates at the earliest either through email or by providing a prominent notice of change on the website. You should check the Notice periodically. Your continued use of the website after we post any modifications to the Notice on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Notice.


We will respect your legal rights in relation to your data. Below are the rights granted to you as per GDPR and WNS ASSISTANCE LIMITED is committed towards protection of the same:

  • Right to be informed
  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent

In case you have any questions, comments or concerns about this notice/policy or wish to exercise any of the above-mentioned rights, you can ask them through electronic form hosted on our website under GDPR section. You can contact privacy@wns.com

Please find the direct contact details of our Data Protection Officer below:

Yogesh Ginde
Data Protection Officer

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