Case Studies

Marshmallow, the highly-valued InsurTech making ‘waves’ with a mission to change the reputation of Insurance, is taking a new approach to determining risks, driven by technology. With a key ambition to make insurance easier for its customers, and deliver an outstanding experience, Marshmallow has chosen to partner with WNS Assistance to service its end-to-end claims management needs.

Got2Insure has approached the market with a fresh innovation for the modern era of car insurance at the forefront of their brand. Got2Insure have a five-star Defaqto rating for their comprehensive car insurance, which requires a partnership that can uphold these standards, and provide excellent customer support 24/7.

Archipelago Risk Services has created a new vision of personal lines insurance, providing a flexible, tailored, multi-cover policy for their clients. Encompassing Motor, Home, Travel, Landlord’s Property and Pet classes, Archipelago required a claims management partner who could deliver a wholly inclusive customer journey, catering for all of their client needs.

By Miles is an insurtech startup and motor MGA, offering innovative car insurance for low mileage drivers. Combining cutting-edge tech with a mobile app, By Miles has introduced the UK’s first real time pay-by-mile insurance policy, promising to cut premiums for those who don’t drive very often; making car insurance fairer, more cost-effective and easier to manage. Using their Miles Tracker, a matchbox-sized telematics device, By Miles is able to show customers how much they’re driving in real time.

First Underwriting is an innovative MGA with a wide variety of Non-Standard motor product lines, including Rural / Agricultural, Passenger Vehicles, Motor Fleet, Classic / Enthusiast Vehicles, Business Vehicles and High Net-Worth. With its niche offering, First Underwriting is uniquely placed to combine product specialisms with leading customer service to its brokers enabling true differentiation.

Kitsune Associates, a subsidiary of leading UK insurance brokerage firm Brightside Group, has announced a partnership with WNS Assistance, a UK-based claims management company, to manage its end-to-end claims management services. WNS Assistance is part of WNS Global Services, a New York Stock Exchange-listed global provider of business process management (BPM) solutions.