Case Studies

Archipelago Risk Services has created a new vision of personal lines insurance, providing a flexible, tailored, multi-cover policy for their clients. Encompassing Motor, Home, Travel, Landlord’s Property and Pet classes, Archipelago required a claims management partner who could deliver a wholly inclusive customer journey, catering for all of their client needs.

By Miles is an insurtech startup and motor MGA, offering innovative car insurance for low mileage drivers. Combining cutting-edge tech with a mobile app, By Miles has introduced the UK’s first real time pay-by-mile insurance policy, promising to cut premiums for those who don’t drive very often; making car insurance fairer, more cost-effective and easier to manage. Using their Miles Tracker, a matchbox-sized telematics device, By Miles is able to show customers how much they’re driving in real time.

First Underwriting is an innovative MGA with a wide variety of Non-Standard motor product lines, including Rural / Agricultural, Passenger Vehicles, Motor Fleet, Classic / Enthusiast Vehicles, Business Vehicles and High Net-Worth. With its niche offering, First Underwriting is uniquely placed to combine product specialisms with leading customer service to its brokers enabling true differentiation.

Kitsune Associates, a subsidiary of leading UK insurance brokerage firm Brightside Group, has announced a partnership with WNS Assistance, a UK-based claims management company, to manage its end-to-end claims management services. WNS Assistance is part of WNS Global Services, a New York Stock Exchange-listed global provider of business process management (BPM) solutions.