Service differentiation
From First Notification of Loss (FNOL) through to resolution, our process-led claims management results in:
- Reduced indemnity spend
- Enhanced customer journey
- Improved operational cost control
Our end-to-end claims management solutions are designed to deliver indemnity cost control and customer service excellence across multiple claims types:
- Motor Claims
- Property Claims
- Legal Claims
Our dedicated team is always on hand to deliver outstanding customer service, and has the experience and know-how to be market leading. We pride ourselves on our:
- Proactivity
- Continuous improvement
- Collaboration
We are focused on embracing new technologies and innovating new solutions to deliver optimal outcomes for our clients:
- Streamlined Digital Journey
- Sustainable Solutions
- Powerful Data Analytics
Whatever their requirements, we work with our clients to tailor our services, delivering proven processes and clear communication throughout.
At WNS Assistance, we provide our clients with a range of services, designed to offer a true end-to-end claims management solution.
Our claims line is available 24/7, 365 days a year. Whatever your query, we are on hand to help, so call us today on 0344 854 0660.
- All Services
- First Notification of Loss
- Telematics
- Third Party Intervention
- Non-Fault
- Repair Network
- Repair Management
- Engineering
- Third Party Property Damage
- Total Loss
- Third Party Personal Injury
- Credit Hire Defence
- Fraud Management
- Large Losses
- All Services
- FNOL
- Contents Claims
- Subrogated Recovery
- Repair & Restoration
- Building Claims Validation
Claims Management Experts
WNS Assistance is an award-winning claims management company, delivering comprehensive, end-to-end solutions to clients across the UK – from blue-chip insurers and MGAs to a range of broker businesses and fleets.
Our winning combination of dedicated people and streamlined processes delivers a flexible, responsive and fully transparent solution that includes motor, property and legal claims management.
All managed in house – from First Notification of Loss (FNOL) through to resolution – our services help protect indemnity spend for our clients, make a clear difference to perceptions of their brands, and reduce operational expense. We pride ourselves on excellent customer service and effective cost control, keeping the client in mind at all times.
Don’t just take our word for it. Our partners will back us up.
Our clients are at the core of everything we do. Whatever their needs, we work with our clients to tailor our services to their individual requirements, delivering service excellence, proven processes and clear communication throughout.
We are delighted to partner with a such a well-known and experienced claims outsource provider in WNS Assistance. We are confident that with their modern technology solutions, incorporating fully integrated end to end claims management functions, our customers’ claims will be managed highly effectively, leading to a great customer experience and highly efficient control of indemnity spend.
WNS has a proven track record of indemnified cost control and customer service excellence alongside a highly developed claims platform; it was an easy decision to make them our partner
Hiscox Case Study Overview
International specialist insurer, Hiscox, is committed to providing an extraordinary quality of service, and its claims service is no exception. With a vision and values to match their own, Hiscox chose to partner with WNS Assistance based on the full complement of services available, as well as on the company’s credentials for world class customer service, reducing downtime, enhanced cost control and timely management information.
WNS Assistance has created a claims management team that is an extension of the Hiscox brand. Our people and processes work seamlessly with Hiscox, to deliver an outstanding customer service experience, from start to finish.
Watch our Hiscox Testimonial Video to find out more.
