Our Team

Investors in People

Across all of our operations, from First Notification of Loss to repair management, it’s the proactive nature of our people, along with their unique skill sets, that make all the difference at WNS Assistance.

Investing in recruitment, employee development and retention, we work to ensure our people have the know-how and experience to deliver a market leading service.

Man using a computer

Great service is built on strong client relationships

With WNS Assistance, clients are assured of a fully complementary service delivered at the highest levels to support their customer relationships. We provide an efficient, dedicated and personable service, with our highly skilled teams available to deliver an outstanding level of customer satisfaction.

We always make sure to put the client first. Whatever their requirements, we work closely with our clients to tailor our services accordingly, delivering service excellence, trusted processes and clear communication at all times.

Understanding the unique service levels required in the specialist insurance marketplace, WNS Assistance has created a claims management team that truly is an extension of the Hiscox brand.

Andrew Sellers
Hiscox

Senior Management Team


Danielle Head
Danielle Head
Chief Executive Officer
Danielle is responsible for driving the strategy and growth of WNSA’s on-shore claims management business. She has nearly a decade of experience in this sector. Prior to heading WNS Assistance, she has served as its Head of Finance for all key finance functions including financial planning and analysis, as well as strategic business development. Prior to WNSA, Danielle has worked with PwC. She is a Chartered Accountant with the Institute of Chartered Accountants in England and Wales (ICAEW).
Portrait of Mark Turner
Mark Turner
Chief Commercial Officer
Mark Turner joined the original Town & Country Assistance business in 1997, acquired by WNSA in 2003. Following a number of operational, account management and new business roles, Mark is now responsible for commercial strategy incorporating sales, marketing, account management and product development.
Portrait of Andy Lewis
Andy Lewis
Chief Operating Officer
Andy joined in 2005 and leads overall operational delivery. He launched a performance incentive scheme, reducing unit costs and implemented FCA compliance and a competency framework. He brings 25 years of industry experience, formerly holding roles at Churchill Insurance and RSA.
Portrait of Andy Burrows
Andy Burrows
Technical Claims Director
Andy joined WNS Workflow Technologies as a Project Manager in 2008. He has since held the roles of Technical Vice President at WNSWT, Vice President of Claims, and Head of Site, before moving into his current role as Technical Claims Director. He previously held the role of Claims Manager at Royal & Sun Alliance.
Portrait of Andrew Wild
Andrew Wild
Head of Legal
Andrew joined WNS Legal Assistance during 2015 as Vice President of Legal, before moving into his current role of Head of Legal. Andrew is a qualified solicitor who has over 10 years’ experience acting on behalf of claimants and defendants.
Portrait of Dan Rutland
Dan Rutland
Head of Finance
Dan joined during 2015 and has worked as a part of the WNS Assistance Finance team as Financial Controller. Dan is a Chartered Accountant from the Institute of Chartered Accountants in England and Wales (ICAEW), and did his accountancy training with KPMG.
Portrait of Emma Driver
Emma Driver
HR Manager
Emma joined WNSA during 2016 and covers all areas of HR, including training and development, performance management, HR policy and enforcement across all WNS Assistance operations.
Simon Hughes
Simon Hughes
Business Development Director
Simon joined WNSA in 2017 as Business Development Director for the WNS Property division. He has over 25 years experience in the General Insurance and Financial Services market, previously holding positions at DAS Legal Expenses, and Cunningham Lindsey.
Contact Us
Available 24 / 7
Our claims line is available 24/7, 365 days a year. Whatever your query, we are on hand to help.