Our Team

Investors in People

Across all of our operations, from First Notification of Loss to repair management, it’s the proactive nature of our people, along with their unique skill sets, that make all the difference at WNS Assistance.

Investing in recruitment, employee development and retention, we work to ensure our people have the know-how and experience to deliver a market leading service.

Great service is built on strong client relationships

With WNS Assistance, clients are assured of a fully complementary service delivered at the highest levels to support their customer relationships. We provide an efficient, dedicated and personable service, with our highly skilled teams available to deliver an outstanding level of customer satisfaction.

We always make sure to put the client first. Whatever their requirements, we work closely with our clients to tailor our services accordingly, delivering service excellence, trusted processes and clear communication at all times.

Understanding the unique service levels required in the specialist insurance marketplace, WNS Assistance has created a claims management team that truly is an extension of the Hiscox brand.

Andrew Sellers
Hiscox

Senior Management Team

Danielle Head

Chief Executive Officer

Danielle is responsible for driving the strategy and growth of WNSA’s on-shore claims management business. She has nearly a decade of experience in this sector. Prior to heading WNS Assistance, she has served as its Head of Finance for all key finance functions including financial planning and analysis, as well as strategic business development. Prior to WNSA, Danielle has worked with PwC. She is a Chartered Accountant with the Institute of Chartered Accountants in England and Wales (ICAEW).

Mark Turner

Chief Commercial Officer

Mark Turner joined the original Town & Country Assistance business in 1997, acquired by WNSA in 2003. Following a number of operational, account management and new business roles, Mark is now responsible for commercial strategy incorporating sales, marketing, account management and product development.

Graham Hunt

Head of Ops & Client Services

Graham takes management responsibility for our teams delivering FNOL, Policy Servicing, AD Claims including Repair Management/Total Loss, and Engineering. He also focuses on servicing and growing our existing key client accounts. He has over 20 years of industry experience, with his most resent position being Head of Operations, where he was an integral part of the relationship between Aviva and WNS delivering business strategy, change & transformation.

Ian Lomax

Head of Legal

Ian joined WNS Legal Assistance in 2016 as RTA Litigation Manager, before progressing into his current role as Head of Legal. Ian is a qualified Solicitor who has 9 years’ experience acting on behalf of Claimants, specialising in fraud and technical issues. Ian is also responsible for compliance as the COLP and COFA of the firm.

Emma Driver

HR Manager

Emma joined WNSA during 2016 and covers all areas of HR, including training and development, performance management, HR policy and enforcement across all WNS Assistance operations.

About Us

People-Driven

WNS Assistance is one of the UK’s leading providers of claims management outsourcing services, currently managing over 100,000 claims per annum.

Learn More

Case Studies

Who We Work With

We tailor all our services to the requirements of every client, providing excellent service from start to finish. Here is what clients are saying about WNSA

Learn More

Available 24 / 7

Our claims line is available 24/7, 365 days a year. Whatever your query, we are on hand to help.

Call us on

0344 854 0660