Our Clients

Case Studies

WNS has a proven track record of indemnified cost control and customer service excellence alongside a highly developed claims platform it was an easy decision to make them our partner

Mark Bacon

First Underwriting

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We are delighted to partner with a such a well-known and experienced claims outsource provider in WNS Assistance. We are confident that with their modern technology solutions, incorporating fully integrated end to end claims management functions, our customers’ claims will be managed highly effectively, leading to a great customer experience and highly efficient control of indemnity spend.

Trevor Bowers

Kitsune Associates

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Understanding the unique service levels required in the specialist insurance marketplace, WNS Assistance has created a claims management team that truly is an extension of the Hiscox brand. Their people, processes and technology systems work seamlessly with our own to deliver advanced management information and the outstanding customer service needed to fulfil our superior claims handling promise.

Andrew Sellers

Hiscox

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Archipelago Risk Services partners with WNS Assistance for a unique end-to-end customer journey

Archipelago Risk Services has created a new vision of personal lines insurance, providing a flexible, tailored, multi-cover policy for their clients. Encompassing Motor, Home, Travel, Landlord’s Property and Pet classes, Archipelago required a claims management partner who could deliver a wholly inclusive customer journey, catering for all of their client needs.

Pay-by-mile revolution meets class-leading claims solution

By Miles is an insurtech startup and motor MGA, offering innovative car insurance for low mileage drivers. Combining cutting-edge tech with a mobile app, By Miles has introduced the UK’s first real time pay-by-mile insurance policy, promising to cut premiums for those who don’t drive very often making car insurance fairer, more cost-effective and easier to manage. Using their Miles Tracker, a matchbox-sized telematics device, By Miles is able to show customers how much they’re driving in real time.

First Underwriting Partners With WNS Assistance For Claims Services

First Underwriting is an innovative MGA with a wide variety of Non-Standard motor product lines, including Rural Agricultural, Passenger Vehicles, Motor Fleet, Classic Enthusiast Vehicles, Business Vehicles and High Net-Worth. With its niche offering, First Underwriting is uniquely placed to combine product specialisms with leading customer service to its brokers enabling true differentiation.

First Central & Parkstone Extend Outsource Services to WNS Assistance

Following the announcement of the inception of the partnership between WNS, Parkstone and First Central, just over one year ago, we are delighted to announce that contracts have been concluded to increase both the volume and scope of services provided by WNS.

Marshmallow Partners with WNS Assistance for End-to-End Claims Management Services

Marshmallow, the highly-valued InsurTech making ‘waves’ with a mission to change the reputation of Insurance, is taking a new approach to determining risks, driven by technology. With a key ambition to make insurance easier for its customers, and deliver an outstanding experience, Marshmallow has chosen to partner with WNS Assistance to service its end-to-end claims management needs.

Got 2 Insure select WNS Assistance as claims management and policy servicing partner

Got2Insure has approached the market with a fresh innovation for the modern era of car insurance at the forefront of their brand. Got2Insure have a five-star Defaqto rating for their comprehensive car insurance, which requires a partnership that can uphold these standards, and provide excellent customer support 247.

Kitsune Associates partners with WNS Assistance

Kitsune Associates, a subsidiary of leading UK insurance brokerage firm Brightside Group, has announced a partnership with WNS Assistance, a UK-based claims management company, to manage its end-to-end claims management services. WNS Assistance is part of WNS Global Services, a New York Stock Exchange-listed global provider of business process management (BPM) solutions.

About Us

People-Driven

WNS Assistance is one of the UK’s leading providers of claims management outsourcing services, currently managing over 100,000 claims per annum.

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Services

Our Services

WNS Assistance provides clients with a range of services, offering a true end-to-end claims management solution for motor, property and legal claims.

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Available 24 / 7

Our claims line is available 24/7, 365 days a year. Whatever your query, we are on hand to help.

Call us on

0344 854 0660