WNSLA Regulatory Information

WNS Legal Assistance LLP is registered in England with number OC396265 and its registered office at Adamson House, Towers Business Park, Wilmslow Road, Didsbury, Manchester, M20 2YY.

Legal Services

WNS Legal Assistance is authorised and regulated by the Solicitors Regulation Authority with number 619958.

Details of the Solicitors Regulation Authority can be found at: http://www.sra.org.uk

Professional Indemnity Insurance

We have professional indemnity insurance provided by Sompo International – Endurance Worldwide Insurance Limited.


Your Right To Complain

We are committed to providing the highest quality of service. If you are a client and you have any concerns or complaints about any of the services we provide to you, we would like to discuss them with you and try to resolve them as soon as possible. Initially, we suggest that you contact the person responsible for the particular matter or their supervisor.

If you do not resolve your issues, then the firm has a written formal complaints procedure, a copy of which is attached here.

In the unlikely event that the matter is still not resolved at the conclusion of our complaints process, you are entitled to make a complaint to the Legal Ombudsman, details below:

Legal Ombudsman

PO Box 6806



E: enquiries@legalombudsman.org.uk

T: 0300 555 0333

You are entitled to apply to the court for an assessment of a bill under Part III of the Solicitors Act 1974 and we can give you details about this.

In the unlikely event that you have any concerns about dishonesty, our behaviour or believe that a Solicitor or our firm may have breached any Solicitors Regulation Authority principles, you are entitled to contact the Solicitors Regulation Authority and report this, details can be found using the link below:


Diversity Data

You can find the results of our Diversity Survey here.

Our Policies

You can view our policies here:

At any point in the conversation, you can use these key phrases
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  5. Handoff - Request for transfer to human executive
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