Credit Hire
Credit Hire to Keep Your Customers Moving
If a customer has been the victim on a non-fault accident, we will handle the entire claims process on their behalf, ensuring their experience is both hassle- and cost-free.
Accidents Happen partners with some of the UK’s largest hire providers, allowing us to deliver a high-quality vehicle replacement service at a time and location to suit our customers. This combined with our skilled staff and innovative technology means that we are trusted to deliver an outstanding level of service by customers nationwide.
If the customer has a need for a vehicle and their own is under six years old, we can arrange a ‘like for like’ replacement vehicle, at no cost to the customer.
With everything being handled by our professional staff, customers can relax and look forward to getting back in the driving seat, knowing everything is being taken care of for them.
Motor Claims
More about Motor Claims- Motor
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First Notification of LossOur outsourced FNOL team operates 24/7, delivering outstanding customer service, comprehensive incident notification and hassle-free vehicle repair and recovery.
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TelematicsWNS Assistance works with many existing and start-up telematics insurers to deliver first-class claims and customer experience.
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Third Party InterventionThe WNS Assistance third party intervention service is designed to be proactive, quickly and accurately assessing and acting upon the needs of third parties
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![Motor Claims Non-Fault Icon]()
Non-FaultAccidents Happen is WNSA's comprehensive credit hire and repair solution for customers involved in non-fault accidents, managed in-house 24/7.
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Repair NetworkWNS Assistance has a UK-wide network of over 200 approved repairers, all of whom are fully independent, delivering a cost-effective and high-quality service
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Repair ManagementAt WNSA, our nationwide network of over 200 approved repairers provides the coverage and capacity to respond quickly and efficiently to all types of repair.
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EngineeringOur team of desktop engineers has experience across the range of vehicle types and manufacturers, they analyse 100% of customer repairs, delivering cost control, indemnity savings and reduced vehicle off road times.
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Third Party Property DamageCombining the expertise of our motor and property divisions, WNS Assistance is the perfect partner for fulfilling third party property damage claims.
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![Motor Claims Total Loss Icon]()
Total LossThe WNSA total loss solution works closely with our FNOL process and desktop engineering, ensuring customers receive a settlement as quickly as possible.
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Third Party Personal InjuryWNSA employs expert teams of third party personal injury handlers to control injury claims, using system workflow to ensure proactive control of each claim.
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Credit Hire DefenceOur credit hire defence handlers employ a strategy built around our understanding of the operating model of a CHO to negotiate any associated costs.
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Fraud ManagementWorking with recognised industry bodies, our teams at WNS Assistance follow proven processes to tackle insurance fraud head on.
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![Motor Claims Large Losses Icon]()
Large LossesWNSA's system employs analytic dashboards to identify triggers for potential large losses and highlights them to drive accurate referrals and reserving.
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Accidents Happen is WNSA's comprehensive credit hire and repair solution for customers involved in non-fault accidents, managed in-house 24/7.
The Accidents Happen credit repair service saves customers the inconvenience of obtaining estimates and funding vehicle repairs upfront.
