Welcome To

WNSA Manchester

The WNS Assistance Manchester Office is the home of our in-house call centre, operating 24 hours a day, 365 days a year.

Person using a desktop computer

Get in touch

Assistance House
Hercules Business Park
Bird Hall Lane, Cheadle
Stockport SK3 0UX
United Kingdom
Email info@wnsa.com
Claims and Switchboard 0344 854 0660
Please note that calls may be recorded for training and auditing purposes

Our Manchester office is the hub of our 24/7 service, housing our in-house call centre. Our credit services division (Accidents Happen), legal services division (WNS Legal Assistance), third party capture unit and First Notification of Loss customer services team also reside here.

WNSA’s Manchester office is an open-plan space bustling with activity. We operate a clear-desk policy, and every employee has access to a secure locker for their personal items including mobile phones, ensuring the security of our customers’ information.

Manchester is recognised as one of the ‘key insurance employment hotspots’ in the UK, alongside Ipswich. Having our in-house call centre in the city enables us to recruit staff with proven industry experience.

At any point in the conversation, you can use these key phrases
  1. Restart - clear context and start fresh (don't worry, you will still be signed in, if you have already done so)
  2. Bye - close conversation
  3. Help - display this help info
  4. Feedback - Provide feedback about current conversation
  5. Handoff - Request for transfer to human executive
  6. Menu - Display main query categories