The WNS Assistance Manchester Office is the home of our in-house call centre, operating 24 hours a day, 365 days a year.
Our Manchester office is the hub of our 24/7 service, housing our in-house call centre. Our credit services division (Accidents Happen), legal services division (WNS Legal Assistance), third party capture unit and First Notification of Loss customer services team also reside here.
WNSA’s Manchester office is an open-plan space bustling with activity. We operate a clear-desk policy, and every employee has access to a secure locker for their personal items including mobile phones, ensuring the security of our customers’ information.
Manchester is recognised as one of the ‘key insurance employment hotspots’ in the UK, alongside Ipswich. Having our in-house call centre in the city enables us to recruit staff with proven industry experience.