Case Study

Got 2 Insure select WNS Assistance as claims management and policy servicing partner

With the ambition to drive down costs whilst maintaining ever high standards of customer service across the business, Got2Insure selected WNS Assistance to be their claims management and policy servicing partner, based on the company’s proven experience in lowering indemnity spend and controlling operating expenses, alongside reaching new heights for customer satisfaction.

WNS Assistance are currently providing Got2Insure with the full motor services offering, from First Notification of Loss through to resolution, our dedicated handlers are providing G2I customers with exceptional customer care, every step of the way. Alongside this, WNS Assistance are handling all policy servicing queries for Got2Insure, whether it be a simple query or carrying out mid-term adjustment or cancellation.

Housing both aspects of the business in the same place demonstrates clear benefits. With all cases and correspondence being handled by one team, WNSA handlers are able to build a brand relationship and provide a seamless customer journey, upholding service excellence at every interaction.

Rob Marjoram, CEO of Got2Insure commented “Great to partner with WNS Assistance. They have the desire and drive to service customers and are prepared to go the extra mile”.

Mark Turner, CCO of WNS Assistance stated, “Servicing policies is a first for WNS Assistance here in the UK and an important new capability to market alongside our end to end motor and property claims solutions. Got2Insure is an exciting, strategic move for us that provides not only for enhanced customer service but also for differentiation in product and diversity in customer base. For these reasons and many more we are all so pleased to have them as a new client”.

To find out more about WNS Assistances full complement of services, please contact our marketing team at sales@wnsa.com

To further information regarding Got2Insure, please visit www.got2insure.com

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