Case Study

Marshmallow Partners with WNS Assistance for End-to-End Claims Management Services

Marshmallow, the highly-valued InsurTech making ‘waves’ with a mission to change the reputation of Insurance, is taking a new approach to determining risks, driven by technology. Leveraging a wide range of analytics and technology, Marshmallow targets underserved segments of the market; individuals who do not fit typical profiles and may find it difficult to find competitive insurance rates.

With a key ambition to make insurance easier for its customers, and deliver an outstanding experience, Marshmallow has chosen to partner with WNS Assistance to service its end-to-end claims management needs.

Oliver Kent-Braham, Co-Founder and Co-CEO at Marshmallow, stated: “After speaking to several claims providers, we felt that WNS would be a great partner and is best positioned to help us digitise and fundamentally change the experience customers have when making a claim.”

WNS Assistance is providing Marshmallow its full end-to-end service offering, from 24/7/365 first notification of loss solution through to claims resolution. The WNS Assistance team will be acting as an extension of the Marshmallow brand upholding excellent customer service standards at every stage of the claims process.

Mark Turner, Chief Commercial Officer at WNS Assistance, said: “We are delighted to partner with such an exciting and ambitious start-up who is already delivering significant value. The Marshmallow brand allows WNS Assistance to align its common deliverables with the hallmarks of a successful InsurTech; acute indemnity performance, customer obsession, and leading technology.”

To find out more about the end-to-end solution offered by WNS Assistance, please contact our marketing team at sales@wnsa.com

Read More
Related Case Studies
Archipelago Risk Services partners with WNS Assistance for a unique end-to-end customer journey
Archipelago Risk Services partners with WNS Assistance for a unique end-to-end customer journey

Archipelago Risk Services has created a new vision of personal lines insurance, providing a flexible, tailored, multi-cover policy for their clients. Encompassing Motor, Home, Travel, Landlord’s Property and Pet classes, Archipelago required a claims management partner who could deliver a wholly inclusive customer journey, catering for all of their client needs.

Read More
Pay-by-mile revolution meets class-leading claims solution
Pay-by-mile revolution meets class-leading claims solution

By Miles is an insurtech startup and motor MGA, offering innovative car insurance for low mileage drivers. Combining cutting-edge tech with a mobile app, By Miles has introduced the UK’s first real time pay-by-mile insurance policy, promising to cut premiums for those who don’t drive very often making car insurance fairer, more cost-effective and easier to manage. Using their Miles Tracker, a matchbox-sized telematics device, By Miles is able to show customers how much they’re driving in real time.

Read More
First Underwriting Partners With WNS Assistance For Claims Services
First Underwriting Partners With WNS Assistance For Claims Services

First Underwriting is an innovative MGA with a wide variety of Non-Standard motor product lines, including Rural Agricultural, Passenger Vehicles, Motor Fleet, Classic Enthusiast Vehicles, Business Vehicles and High Net-Worth. With its niche offering, First Underwriting is uniquely placed to combine product specialisms with leading customer service to its brokers enabling true differentiation.

Read More
At any point in the conversation, you can use these key phrases
  1. Restart - clear context and start fresh (don't worry, you will still be signed in, if you have already done so)
  2. Bye - close conversation
  3. Help - display this help info
  4. Feedback - Provide feedback about current conversation
  5. Handoff - Request for transfer to human executive
  6. Menu - Display main query categories