Case Study

First Underwriting Partners With WNS Assistance For Claims Services

First Underwriting & WNS Assistance – Delivering Service Excellence Every Step of the Way

First Underwriting is an innovative MGA with a wide variety of Non-Standard motor product lines, including Rural / Agricultural, Passenger Vehicles, Motor Fleet, Classic / Enthusiast Vehicles, Business Vehicles and High Net-Worth. With its niche offering, First Specialty is uniquely placed to combine product specialisms with leading customer service to its brokers enabling true differentiation.

With the intention to provide their customers with a seamless end-to-end service, accompanied by outstanding customer service, First Underwriting chose to partner with WNS Assistance to handle their claims, based on the full complement of services available whilst accessing the company’s reputation for enhanced indemnity control and customer excellence.

With his extensive underwriting background for tier 1 insurers, Mark Bacon (MD) of First Underwriting commented, “WNS has a proven track record of indemnified cost control and customer service excellence alongside a highly developed claims platform; it was an easy decision to make them our partner”.

WNS will be providing First Underwriting with the full end-to-end service offering, from a 24/7/365 First Notification of Loss service, Third Party Capture, Repair Management, and Third Party claims through to resolution. WNS delivery teams will be working hard to continually deliver customer service excellence, through every stage of the claims process and will work with First Underwriting’s in-house team to aggressively defend fraudulent claims and manage legitimate injury claims.

Mark Turner, Chief Commercial Officer at WNS remarked “I’m delighted; it’s a perfect partnership for our respective brands and business ambitions. I have no doubt that First Underwriting will be huge success and a long-term strategic partner for WNS”.To find out more about the end-to-end solutions offered by WNS Assistance, please contact our marketing team at

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