Case Study

Pay-by-mile revolution meets class-leading claims solution

By Miles is an insurtech startup and motor MGA, offering innovative car insurance for low mileage drivers. Combining cutting-edge tech with a mobile app, By Miles has introduced the UK’s first real time pay-by-mile insurance policy, promising to cut premiums for those who don’t drive very often; making car insurance fairer, more cost-effective and easier to manage. Using their Miles Tracker, a matchbox-sized telematics device, By Miles is able to show customers how much they’re driving in real time.

With their goal of providing customers with an effortless, user-friendly service, By Miles has chosen to partner with WNS Assistance – telematics claims specialists, to deliver a claims management solution.

WNS Assistance will be providing By Miles with a full 24/7/365 claims service and utilising the Miles Tracker to provide emergency support to customers through a pro-active FNOL based approach.

To find out more about the services offered by WNS Assistance, please contact our marketing team at

For further information on By Miles, please contact:

At any point in the conversation, you can use these key phrases
  1. Restart - clear context and start fresh (don't worry, you will still be signed in, if you have already done so)
  2. Bye - close conversation
  3. Help - display this help info
  4. Feedback - Provide feedback about current conversation
  5. Handoff - Request for transfer to human executive
  6. Menu - Display main query categories