Case Study

Archipelago Risk Services partners with WNS Assistance for a unique end-to-end customer journey

Archipelago Risk Services has created a new vision of personal lines insurance, providing a flexible, tailored, multi-cover policy for their clients. Encompassing Motor, Home, Travel, Landlord’s Property and Pet classes, Archipelago required a claims management partner who could deliver a wholly inclusive customer journey, catering for all of their client needs.

Supported by the desire to combine efficiency and simplicity, whilst keeping their clients at the heart of the service, Archipelago chose to partner with WNS Assistance.

Based on the company’s proven track record for achieving exquisite customer service alongside their reputation for enhanced cost control and a fully complemented service offering, WNS Assistance will be delivering a tailored end-to-end solution for Archipelago, designed with the needs of the client put first.

With a dedicated team, WNS Assistance will be acting as an extension of the Archipelago brand, providing their clients with the clarity and peace of mind they require throughout the claims process. As the core values of Archipelago and WNS Assistance align, business can be approached in a truly collaborative manner, establishing a unique customer experience.

Angus Simpson CEO of Archipelago, remarked “After running a comprehensive selection process, we decided to partner with WNS because they demonstrated the willingness and ability to put our clients first”.

WNS Assistance’s Chief Commercial Officer, Mark Turner, commented “We have co-created something special with this innovative brand. It’s more than claims handling, it’s also a concierge service for claims and a seminal moment for both brands and their respective ambitions”.

For further information regarding the comprehensive services that WNS Assistance provide, please contact our marketing team at sales@wnsa.com

For further information regarding Archipelago Insurance please visit www.archipelago-insurance.com

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