Case Study

Kitsune Associates partners with WNS Assistance

Kitsune Associates, a subsidiary of leading UK insurance brokerage firm Brightside Group, has announced a partnership with WNS Assistance, a UK-based claims management company, to manage its end-to-end claims management services. WNS Assistance is part of WNS Global Services, a New York Stock Exchange-listed global provider of business process management (BPM) solutions.

The partnership will provide Kitsune Associates, an underwriting agency that specialises in motor insurance products, a streamlined, technology-driven solution for improved claims management. Kitsune expects the partnership to provide a boost to its customer experience, given the strong track record and customer-centric approach of WNS.

Trevor Bowers, Managing Director of Kitsune Associates, stated: “We are delighted to partner with a such a well-known and experienced claims outsource provider in WNS Assistance. We are confident that with their modern technology solutions, incorporating fully integrated end to end claims management functions, our customers’ claims will be managed highly effectively, leading to a great customer experience and highly efficient control of indemnity spend.“

Mark Turner, Chief Commercial Officer of WNS Assistance, said: “We are proud to announce the strategic partnership with Kitsune Associates, which represents an important opportunity for the future of our business. Throughout all aspects of our service delivery, we have a commitment to reduce indemnity spend, lower operating costs, and improve customer service, whilst deploying digital solutions that embody these principles.”

About Brightside Group

Brightside Group is a leading UK insurance broker. Brightside delivers car, home and business insurance to hundreds of thousands of customers across the UK.

Our brands include Brightside (for Brightside Car and Van), One Insurance Solution (OIS) for business and personal insurance, CVD (Commercial Vehicle Direct) and eBike. As well as Kitsune Associates, the group also owns a number of specialist brands, including IQED (medical reporting), and ProSport, a specialist insurer for professional and semi-pro sports people.

Our partnership with some of the biggest UK insurers means we can find the best possible products for our customers at a fair price. We are also investing in new technology to deliver an unrivalled service, both online and on the telephone.
Headquartered in Aust, Bristol, but with offices in Chandler’s Ford and Torquay. Brightside Group has strong roots in the South and South West.

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