Network Manager

Job Title
Network Manager
Full Time
South, South West, West Midlands & Wales

We are currently looking for a passionate and motivated individual to join us in the role of Network Manager; this is an exciting opportunity for someone looking to develop a career in the motor insurance industry. To be successful you will need the drive required to meet and exceed expectations, build internal and external relationships and deliver service excellence.

Basic Purpose and Function

  • To manage a region/area of the WNSA Approved Motor Repair Network, to ensure contractual compliance and relationships are maintained, ensuring correct level of repair capability, service and capacity within the Motor Repair Network

Key Tasks


  • To keep abreast of the motor repair industry and vehicle repair market conditions on a regular basis.
  • To maintain a high level of knowledge of the repair capacity within your allocated region, developing meaningful relationships with suppliers and motor repairers.
  • To ensure adequate Motor repair coverage is maintained in your allocated region to meet the requirements of the business and clients.
  • To ensure adherence to contractual compliance of the approved repairers in your allocated region to ensure the correct levels of repair capabilities are maintained.
  • To carry out remote and physical audits of the motor repairers within your allocated region and produce audit reports with any required remedial action plans, to ensure compliance, capability, capacity and quality requirements are being maintained
  • To manage the performance of your allocated repairers using performance management MI and performance analytics across a set of business KPI’s
  • To manage and support he resolution of escalated issues and complaints within your region, using problem-solving techniques and RCA to ensure they are resolved to the required outcome.
  • To develop and maintain positive relationships with internal colleagues and demonstrate high levels of engagements within the business.
  • The ability to create and effectively plan your workload around business priorities
  • The ability to produce and  analysis performance data to effectively produce motor repair mi and implement performance action plans.
  • The ability to understand repair industry finance systems and ensure payments are being correctly submitted and paid in a timely manner.
  • The ability to identify and manage key risks with motor repairers within your allocated regions and produce and implement action plans to mitigate any key risks identified
  • The ability to work remotely and maintain a team focus.

Qualifications, Knowledge and Experience


  • Educated to GCSE Level
  • 3 – 5 Years’ Experience working in a similar role
  • MIMI or IAEA or equivalent
  • Good level of motor repair industry knowledge.


  • Experience working in the Motor Claims Industry.

Functional/Technical Skills

  • Good MS Office Skills
  • Good level of customer service skills
  • The ability to analysis data and produce business reports . 
  • The ability to produce and implement action plans to address business problems

Generic Competencies

  • Communication
  • Results Focus
  • Client Focus
  • Developing Self and Others
  • Problem Solving
  • Quality Focus
  • Commercial Awareness
  • Systems of Work
  • Handling Systems
  • Team Player
  • Performance Management

Specific Competencies

  • Planning and Organising
  • The ability to maintain Network repair capability and capacity Relationship management      (Maintaining and building new relationships)
  • The ability to manage compliance and address key risks
  • The ability  to performance manage a key set of business relationships
  • The ability to work remotely but retain a team focus

To apply, please email us here with a copy of your CV

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