With one in seven personal injury claims linked to suspected cash for crash cases and the latest ABI statistics showing that fraud across the industry costs our market over £1.3 billion every year, insurance fraud needs to be high on the agenda.
BIBA CEO, Steve White, warned of a metaphorical ‘perfect insurance storm’ in his opening address at the BIBA Conference this month. As we look ahead toward Brexit, IPT increases and the effects on the market of changes to the Ogden discount rate, it’s clear that businesses with effective and efficient processes, offering true customer service excellence, will be better positioned to weather that storm.
From regulation compliance through to maintaining market share, as brokers look to the challenges that lay ahead in 2017, adding value to customers while investing in technology to enhance process efficiency may be high on the agenda.
WNS Assistance’s exciting telematics initiative, delivered in partnership with Masternaut, has been heralded the Initiative of The Year 2017 at the CIR Magazine’s Commercial Insurance Awards.
We are delighted to have been shortlisted in the Initiative of the Year category of the Commercial Insurance Awards 2017. The award recognises our work, in collaboration with Masternaut, powering fleet claims management and driver safety forward.
Since telematics was first introduced, some fifteen years ago, it has become a critical tool for fleet managers everywhere. First offering information that was limited to the recording and analysis of journey data, today telematics has advanced to deliver many more features and benefits – for fleet managers and drivers alike.
The Government has set out its stall on reforming the way personal injury claims are dealt with for a number of years, with the first changes implemented back in 2010 after Sir Rupert Jackson’s review into civil costs was published.
George Osborne’s proposed reforms to personal injury claims have given rise to much debate (and a little unrest) in the industry.
From the very moment an incident is reported, right through to resolution, claims can create immeasurable pressure for a broker business.
Recognising our dedication to a seamless end-to-end service, high quality, efficient repairs and outstanding levels of customer satisfaction, the awards are now open for voters from across the property management industry to choose their champions.