Property Claims

Claims management that’s right at home

HammerWNS Assistance utilises a highly effective business model of bespoke technology, process efficiency and transparency, as well as the strong and respected WNS brand to offer innovative validation and repair services in the Property Claims sector.

Whether clients require all of the services we offer, a combination, or just one of them, our unique approach significantly reduces claims cycle times, while also delivering consistently high levels of customer service, to control claims costs and measurably reduce indemnified spend.

This service is provided by WNS Assistance Limited.

PropertyNetTechnology underpins the whole WNS property claims experience, from the claims instruction and first contact, right through to invoicing and settlement of the claim. Our market-leading in-house claims handling technology, PropertyNet, provides intelligent workflows for speed of service and client visibility whilst actively reducing cycle times through on-site estimating, paperwork provision and paperless, responsive, supplier management.

Combining our ‘open-book’, fixed, transactional pricing structure with sophisticated data reporting, all tailored to specific requirements, we provide our clients with full, real-time transparency of the claims process, as well as related costs.


Repair Management

Through our UK-wide network of approved contractors, covering all postcode sectors for the full spectrum of trade types, WNS ensures customers receive a fast and high quality response and resolution to their claim.

The quality work conducted within our network has a three year guarantee, and work is allocated according to performance measures such as customer satisfaction scores. This ensures high standards of performance across the network and measurably high levels of customer satisfaction.


Stand Out ServiceWNS Assistance understands that effective inspection and validation is the key to a well-managed claim.

Our in-house team is industry trained and experienced. Skill sets include all types of property repair, covering domestic and commercial properties. The team is complemented by a close partnership with a national surveying company; ensuring WNS Assistance has sufficient capacity at all times, to deal with instructions in line with client service levels.

Book your PropertyNet Demo

If you would like more information about PropertyNet, or any other products and services offered by WNS Assistance, please get in touch:

Sales: 07867 522667

For claims please call 0844 854 1122

WNS Assistance Shortlisted For Property Management Awards 2015

Recognising our dedication to a seamless end-to-end service, high quality, efficient repairs and outstanding levels of customer satisfaction, the awards are now open for voters from across the property management industry to choose their champions.

Making Property Claims Management Work For Your Business

Customer expectations are changing the way the business world works, and this is as true of property claims management as it is for any other industry.


WNS Assistance has developed PropertyNet to proactively manage the contractor network, enhance process efficiency, and reduce claims expenses.

These articles are jointly about WNSA Global Services (UK) Limited and WNS Assistance Limited.