Claims management that’s right at home
WNS Assistance utilises a highly effective business model of bespoke technology, process efficiency and transparency, as well as the strong and respected WNS brand to offer innovative validation and repair services in the Property Claims sector.
Whether clients require all of the services we offer, a combination, or just one of them, our unique approach significantly reduces claims cycle times, while also delivering consistently high levels of customer service, to control claims costs and measurably reduce indemnified spend.
This service is provided by WNS Assistance Limited.
Combining our ‘open-book’, fixed, transactional pricing structure with sophisticated data reporting, all tailored to specific requirements, we provide our clients with full, real-time transparency of the claims process, as well as related costs.
Through our UK-wide network of approved contractors, covering all postcode sectors for the full spectrum of trade types, WNS ensures customers receive a fast and high quality response and resolution to their claim.
The quality work conducted within our network has a three year guarantee, and work is allocated according to performance measures such as customer satisfaction scores. This ensures high standards of performance across the network and measurably high levels of customer satisfaction.
Our in-house team is industry trained and experienced. Skill sets include all types of property repair, covering domestic and commercial properties. The team is complemented by a close partnership with a national surveying company; ensuring WNS Assistance has sufficient capacity at all times, to deal with instructions in line with client service levels.