WNS Assistance are delighted to have been nominated a finalist at the British Insurance Awards. Please click on the link for full story.
Leading BPO services firm extends leadership position in the UK market with acquisition
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WNS Assistance is the leading motor claims handling service provider in the UK. WNS Assistance possesses market leading purchasing power, intelligently applied through technology to maximum commercial gain, delivering world-class customer satisfaction.
Today WNS manages over 280,000 claims per annum and has a proven track record in large scale motor claims outsourcing for major insurers, fleets and intermediaries. WNS Assistance has a long term commitment of investment to be focused at providing motor claims outsourcing and systems to the Insurance, Broker and Fleet market sectors.
As a result of focused service delivery, continuous improvement and an annual investment of £2m, WNS Assistance has developed a market leading motor claims handling workflow system, ClaimFLO. This paperless, workflow software is subject to quarterly enhancement release cycles, boasts world-class functionality and is entirely configurable to a client’s requirements. This capability enables us to react quickly to new processes and initiatives.
WNS Workflow Technologies (WNSWT) software is currently deployed across continents with over 2,000 concurrent users. Deployment extends to the WNS contracted supply chain where real-time automation provides ‘live’ updates to customers. In addition this permits the easy identification and management by exception and empirical data for effective supplier evaluation. Here in the UK the software is used by four of the top 20 general insurers and intermediaries for processing motor claims and exceeds FSA Disaster Recovery requirements under its multi-site merge replication architecture.
WNS Assistance is a wholly owned subsidiary of WNS Group (Holdings), an NYSE listed global organisation with over 17,000 employees and a $1.1bn market capitalisation. WNS is both FSA and Sarbanes Oxley authorised and regulated.