Equity Claims & WNS Assistance Announce Sole Provider Deal

Equity appoints WNS AssistanceEquity Claims Limited (ECL) has appointed WNS Assistance to handle its approved repair scheme for private car and light commercial vehicle accidents across the UK outside London.

The three-year, sole provider deal gives Equity full access to WNSA's network of more than 300 repair shops and is expected to generate substantial savings on ECL's £45m repair spend by 2014.

Peter Gallagher, Equity's claims director says the WNS tie up offers far greater flexibility and wider geographical coverage - key elements from a raft of measures that will translate into real benefits for brokers and policyholders.

"We have a strong set of damage management solutions including guaranteed courtesy vehicles and a five-year guarantee on all work," he adds. "More importantly though, is the bespoke system we're installing which gives all our handlers access to real time repair management, with all the associated benefits of complete process control, concertinaed repair times and serious cost efficiencies."

Equity Claims is involved in around 14,000 private car and light commercial claims each year.

At the same time, ECL is consolidating its panel of motor inspection engineers into WNS Assistance. Heavy emphasis on image-based assessment will reduce some of the delay involved in traditional field-based inspection.

Gallagher continues: "Partnering WNSA transforms ECL from a traditional claims operation into a fully-fledged damage solutions provider, complete with all the growth potential opportunities such a proposition brings."

ECL confirms it anticipates adding HGVs into the damage solutions programme at the earliest opportunity.

Tim Rankin, WNS Assistance, managing director said: "WNS Assistance's modular and transparent business model works well with Equity Claims' requirements for balancing rigorous cost control with service excellence. We are pleased to be able to tailor services for now and in the future, in order to realise the mutual advantages expected from ECL's predicted future growth."

Jul 26, 2011
Julie Hepton