Claims Handling

Looking After Customers, 24/7

Operating 24/7, 365 days a year, we offer a comprehensive range of claims handling services, ensuring that we’re always there when customers need us most.

By exploiting the latest in technology developments, coupled with our industry-leading experience in process management and dedicated, personable teams, we can provide a claims handling solution that is tailored to our clients’ precise needs.

Clients benefit from our first class UK-wide network of Approved Repairers and the purchasing power we can leverage in order to keep costs low. As a result, we offer best-in-industry vehicle off-road times and average repair costs.

Customers will also benefit from a proactive, hands-on approach that ensures repairs are carried out quickly and efficiently, helping them to cope during what can be a stressful time.

Our dedicated, experienced teams keep customers informed through their preferred choice of communication and ensure that issues are dealt with quickly and efficiently.

Key benefits:

  • 24/7 365 support UK wide
    Industry leading VOR time and average cost of repair
    High customer satisfaction levels
    Flexible and responsive account management
    Comprehensive management reporting


  • Subrogation and loss recovery
  • Choice of customer contact mechanisms and salutation
  • Range of mobility options