Managing Claims

Service Excellence, End To End

At WNS Assistance we understand the importance of excellent customer service in the relationship between broker and client.

That is why we work seamlessly with brokers to offer all or just the elements of our claims handling service that they need – allowing them to differentiate their own service from their competitors and helping them to retain clients and improve their bottom line.

Our UK-based accident helpline is available 24/7, 365 days a year to provide the assistance customers need, whenever they need it. Our experienced and skilled teams utilise the latest technologies to deliver an automated triage process, establishing fault or non-fault claims and ensuring incidents are dealt with as smoothly as possible.

With a full range of services on offer, including property and legal claims, we can minimise the impact of any accident for our clients and their customers.

Key benefits:

  • Strengthening our clients’ brands and customer experience
  • Comprehensive bespoke service capability
  • Dedicated teams utilising the latest technology
  • Real-time reporting


  • Legal Expenses Insurance and Uninsured Loss Recovery
  • Credit hire and credit repairs for not-at-fault claims
  • Like-for-like vehicle replacements within GTA protocols