Privacy Policy

Website Privacy Policy

The privacy policy applying to this web site and where we collect data on this web site when you fill in a data form on the web site. This privacy policy does not apply to Motorguard.

This privacy policy applies only to this web site.

Where we collect data on this web site, through a data entry ro enquiry form, then we do so for the purpose described when the data was collected. We may use that data to contact you using the contact details you give to us. If you are entering data in respect of another person, then please make certain that you have their permission to do so.

Where you e-mail us hten your e-mail may be routed via other group companies.

Where you telephione us, then your call may be recorded for our mutual protection, training and audting purposes.

We may need to share your data with other group companies. We may need to share your data with other companies who provide services to us. At all times when we are in control of your data we will take reasonable care to protect your data.

On occasion we may be asked to share your data with regulators and ombundmen.

Privacy Policy for WNS Assistance, including WNS Assistance Limited and Accidents Happen Assistance Limited

We care about keeping your personal data secure. We also understand that you will want to know how we handle your personal data and what we do with it. This is why we have produced this privacy policy. Please take time to read this privacy policy, and if you have any concerns that our policy falls short of your expectations, then please do not hesitate to contact us.

We provide assistance in managing motor accidents, handling insurance claims and providing uninsured loss recovery. We can arrange for vehicles to be collected and repaired. We can arrange hire cars or courtesy cars. Our clients can be large corporations who run a fleet of vehicles or they can be insurance companies who want us to help their insured’s. We therefore receive a lot of personal data about people who have been in car accidents or who have witnessed car accidents.

If we work for a corporation they may provide us with details about their vehicles and the people who drive them. Where we work for insurers they will provide with details about their insured’s and the vehicles they drive. We may also be advised of details about others who may be involved in the motor accident, such as a third-party, a passenger or perhaps a witness.

We may also need to obtain information from databases maintained by insurers and other parties which provide details about vehicles, their owners and drivers. Some of these databases help to combat fraud, others help identify vehicles which have been totally written off or vehicles that have been stolen and some will record vehicles with outstanding debt or charges against them.

Personal data is provided to us in many forms of media which we then convert into electronic data. We also record some telephone calls for training, monitoring and legal purposes. Incoming data is then used by our employees to arrange vehicle recovery, inspections, repairs, hire cars, courtesy cars, loss recovery, credit hire and notification to insurance companies, solicitors, adjusters, vehicle engineers and any other organisation who may be involved in the provision of our service.

We also collect data about the firms we work with and their employees who we work with.

We only use personal data to provide the service we have been asked to provide. We also report back information to our clients, and where required, send information to respective databases.

In order to provide the service we do, we will have to pass on some personal data to others, in order that they will then be able to provide their service. Examples can be garages that need details about the car they are going to repair and where that car will be returned to. Vehicle recovery firms need to know where to go to collect the vehicle and who will be there at the accident site. If a hire car is provided, the hire firm will want to know details about the person who will be driving that car. If we need to seek an uninsured loss recovery then we will need to contact the third party who we think may be at fault and then their insurance company.

We will also use your data internally for audit purposes, training, financial accounting and management and in the preparation of reports. We are part of a larger group and we may share your information with other member companies of the same group who assist us in the work of services we provide. Some of those companies are situated in countries outside of the EEA.

We also employ and use other businesses which provide services to us. These can include professional advisers, banks and IT services just to name a few.

In order to do the work that we do, we have to maintain certain licenses and permissions. Where requested to do so we may need to share your information with the appropriate regulatory authorities.

We operate a data destruction policy so that we do not retain data for longer and we need to. For some data there are legal requirements concerning the length of time that record must be retained and we have to abide by those rules.

We take reasonable care over the safety and security of all the data we store.

If at any time you want to review or update the personally identifiable information that we hold about you, then you can write to us at the following address WNS Assistance, 16 Museum Street, Ipswich IP1 1HT. We may ask you to provide proof of identity before answering your enquiry.

If you are providing us with personal information on behalf of another individual then you will need to obtain their permission before doing so. If you ask us to telephone someone else on your behalf, then please obtain their permission first.

We operate a website and we may use cookies in order to improve that website experience for users. You can ask your computer to delete cookies. You can also set your web browser not to allow cookies however that may reduce your website experience. To disable cookies (Internet Explorer or Firefox) go to your Internet browser, go to tools and then select options/Internet options. Then select ‘privacy’ where you should be given the options you need to enable or disable cookies.

We may communicate with you by telephone, letter, facsimile, SMS text or e-mail. If you have given us a telephone number belonging to someone else then please obtain their permission first. If you have supplied us with an e-mail address then please make certain that e-mails sent to that address will be received and read on a computer where you are happy with the level of security. If we speak to you on the phone then we may ask you to answer some questions so that we may validate that we are talking to the correct person.

WNS is committed to conducting its business consistent with the highest standards of business ethics in all our business dealings and relationships wherever we operate. Accordingly, WNS has an Anti Corruption and Anti-Bribery Policy and shall enforce it where appropriate.

WNS Assistance has used its reasonable endeavours to ensure that the information provided for marketing purposes is accurate and truthful in all material respects, at this time. However information given is intended only to illustrate the services offered by WNS Assistance and does not constitute any representation by WNS Assistance nor does it form part of or constitute a binding agreement between WNS Assistance and any individual or organisation to whom the information has been made available. Accordingly, WNS Assistance does not accept any liability for loss or damage which may arise from any reliance placed on this website.