Privacy Policy

Website Privacy Policy

This privacy policy applies to this website and instances in which we collect data on this website when you fill in a data form. This privacy policy does not apply to MotorGuard. This privacy policy applies only to this website and not others.

When we collect data on this website, through a data entry or enquiry form, then we do so for the purposes described when the data was collected. We may use that data to contact you using the contact details you gave to us. If you enter data in respect of another person, then please make certain that you have their permission to do so.

When you e-mail us, your e-mail may be routed via other group companies.

When you telephone us, your call may be recorded for our mutual protection, training and auditing purposes.

We may need to share your data with other group companies. We may also need to share your data with other companies who provide services to us. When we are in control of your data, we will take reasonable care to protect it at all times. On occasion we may be asked to share your data with regulators and ombudsmen.

Privacy Policy for WNS Assistance, including WNS Assistance Limited and Accidents Happen Assistance Limited

We care about keeping your personal data secure. We also understand that you will want to know how we handle your personal data and what we do with it. This is why we have produced this privacy policy. Please take time to read this privacy policy, and if you have any concerns that our policy falls short of your expectations, then please do not hesitate to contact us.

We provide assistance in managing motor and property incidents, handling insurance claims and providing uninsured loss recovery. Our clients can be large corporations who run a fleet of vehicles or they can be insurance companies who want us to help their insured customers. We therefore receive a lot of personal data about people.

We may also need to obtain information from databases maintained by insurers and other parties. Some of these databases help to combat fraud. Personal data is provided to us in many forms of media which we then convert into electronic data. We also record some telephone calls for training, monitoring and legal purposes.

Incoming data is then used by our employees to arrange inspections, repairs, loss recovery and notification to insurance companies, solicitors, adjusters and any other organisation who may be involved in the provision of our services. We also collect data about the firms we work with and their employees. We only use personal data to provide the services we have been asked to provide. We also report back information to our clients, and where required, send information to respective databases.

In order to provide the services we do, we will have to pass on some personal data to others, in order that they will then be able to provide their services. We will use your data internally for audit purposes, training, financial accounting and management and in the preparation of reports. We are part of a larger group and we may share your information with other member companies of the same group who assist us in the delivery of our services. Some of these companies are situated in countries outside of the EEA.

We also employ and use other businesses which provide services to us. These can include professional advisors, banks and IT services just to name a few. In order to do the work that we do, we have to maintain certain licences and permissions. Where requested to do so, we may need to share your information with the appropriate regulatory authorities.

We operate a data destruction policy so that we do not retain data for longer than we need to. For some data there are legal requirements concerning the length of time that records must be retained for, and we have to abide by those rules. We take reasonable care over the safety and security of all the data we store.

If at any time you want to review or update the personally identifiable information that we hold about you, then you can write to us at the following address: WNS Assistance, 16 Museum Street, Ipswich, Suffolk, IP1 1HT, United Kingdom. We may ask you to provide proof of identity before answering your enquiry. If you provide us personal information on behalf of another individual then you need to obtain their permission first.

We operate a website and we may use cookies in order to improve the website experience for our users. You can ask your computer to delete cookies. You can also set your web browser not to allow cookies, however that may worsen your website experience. To disable cookies within Internet Explorer or Mozilla Firefox, go to your Internet browser, go to Tools and then select Options/Internet Options, then select Privacy, where you should be given the options you need to enable or disable cookies.

We may communicate with you by telephone, letter, facsimile, SMS or e-mail. If you have given us a telephone number belonging to someone else, then please obtain their permission first. If you have supplied us with an e-mail address, then please make certain that e-mails sent to that address will be received and read on a computer where you are happy with the level of security. If we speak to you on the phone, then we may ask you to answer some questions so that we may validate that we are talking to the correct person.

WNS is committed to conducting its business consistent with the highest standards of business ethics in all our business dealings and relationships wherever we operate. Accordingly, WNS has an Anti-Corruption and Anti-Bribery Policy, and shall enforce it where appropriate.

WNS Assistance has used its reasonable efforts to ensure that the information provided for marketing purposes is accurate and truthful in all material respects, at this time. However, information given is intended only to illustrate the services offered by WNS Assistance and does not constitute a binding agreement between WNS Assistance and any individual or organisation to whom the information has been made available. Accordingly, WNS Assistance does not accept any liability for loss or damage which may arise from any reliance placed on this website.