Claims Tracking App

Driver CallingKeeping Customers Up To Date On Repair Progress

The WNS Assistance customer-facing smartphone app holds real-time claims data, enabling drivers to track the progress of their repair directly.

Claims Tracking App

When a driver has registered a claim, they will be given the option to download the app, which is branded to our client’s identity.

After entering their claim reference, the customer will instantly be able to see the status of their repair.

 

John Grose - Sanding Car

The customer can be notified of updates using the app, or they can choose to receive text messages or calls.

John Grose - Shiny Car

When the repair is complete, the Customer Servicing Unit will arrange collection or delivery of the vehicle.

Customer Satisfaction

After the vehicle is returned, the customer can fill in a survey to give feedback on their experience. The app makes this quick and easy, with a ratings system linked to a series of questions. This is fed into monthly MI reports offering our clients tight control on quality of service.

For more information

To book a demonstration, or to request more information on our Claims Tracking App, contact our sales team:

Call: 0844 854 0675
Email: info@wnsa.com