At WNS Assistance we invest over £2m every year into software development. By capitalising on .net systems architecture and Cloud hosting functionality, WNS Assistance brings claims handling to its technological peak, delivering a suite of powerful Management Information reporting and remote client access.

Key features of this new development include:

  • Intelligent Outcome Management – Accurate data capture and automated driver communications enable a consistent and proactive WNS Assistance service with informed, satisfied customers.
  • Collaborative Working – Approved personnel within client businesses have part ownership of the process, with the ability to intervene on complex claims and provide real-time authority for exceptions.
  • Reduced Process Cycle Times – Bespoke workflow technology and alerts for process automation maximise claims management efficiency.
  • Process Transparency and Control – Reporting functionality provides a view of WNS Assistance’s process adherence to individual client service level agreements.
  • Powerful Reporting Tool – The real-time status of information grants authorised parties an in depth view of their vehicles’ repair data, with the ability to ‘drill-down’ into ever more granular detail.
  • Flexible Connectivity – Hosted in the Cloud, this sophisticated .net platform allows dynamic interaction between multiple platforms.
  • Best Practice Dissemination – A measured and visible process lends itself to compliance with FCA regulation, as well as the principles of Sarbanes-Oxley governance.


For more information

If you would like more information about the products and services offered by WNS Assistance, please contact our sales team:

Call: 0844 854 0675