Proactive Third Party Assistance

  • 96% averaged customer satisfaction, enhancing perceptions of client brand
  • Proven intervention processes, managed by claims experts, informed by data
  • Fast and efficient – contacting third party within 15 mins of the initial FNOL
  • Truly transparent delivering measurable indemnity savings

Fast And Effective Third Party Claims Handling

Building Positive Brand Association With Bottom Line Benefits

Managing thousands of claims each year and informed by decades of domain expertise, our dedicated third party assistance team is trained to deliver exceptional customer service, building successful relationships with third parties that generate positive associations with your brand – now and into the future.

At WNS Assistance, we are renowned for delivering effective indemnity cost control to insurance clients across the UK – countering the industry trend of rising incoming credit hire, credit repair and personal injury costs through successful defence and mitigation, while offering fair settlements for justified claims.

Our third party assistance process has been designed to be proactive – allowing us to quickly and accurately assess and act upon immediate and forthcoming needs. Managing claims seamlessly through our proven end to end solution we also take advantage of the market leading rates negotiated with our UK-wide approved repairer network.

This approach facilitates significantly reduced vehicle downtimes, as well as outstanding cost control, offering clients total confidence while negating the need for further intervention.

Communication is key. Tying in to our 24/7/365 First Notification of Loss process, we aim to make contact with the third party within fifteen minutes of the FNOL call. All parties are kept informed, using their preferred communication channel, throughout the claim lifecycle.

Our third party assistance service includes:

  • Hire – delivering a low cost vs credit hire mobility solution
  • Repair – accessing our UK-wide, approved network of repairers to reduce costs and downtime, delivering a free courtesy car and a 5 year work guarantee
  • Personal injury – reducing costs by offering rehabilitation and use of WNS Legal Assistance services

Truly Transparent Claims Management For Customer Service Excellence

Third Party Claims - Nov 2016

Further reading

Take an ethical approach to credit hire and repair. Find out more in our non-fault claims services white paper now.