Taking Care Of Customers
Offering a fully tailored approach to motor claims accident management, WNS Assistance provides a clear and comprehensive solution for brokers and their fleet customers.
Customers will benefit from our 24/7, 365 day a year accident helpline and UK-wide managed network of 350 approved repairers, including a full workmanship guarantee on all repairs.
Drivers are proactively updated on the progress of their repair with an option for free-of-charge, like-for-like replacement vehicles for non-fault repairs.
From first notification to rapid closure of any third party claims, our specialist teams are committed to delivering a service that is truly difficult to beat. Additionally, our expertise in Uninsured Loss Recovery aims to significantly reduce our clients’ costs.
Through our highly refined systems and processes, and close working relationship with our network of repair centres, we deliver an industry-leading average vehicle off-road (VOR) time of 5.8 days. That’s compared to 9 days as measured by Audatex, to keep customers’ fleets on the road.
At the same time, by leveraging our superior buying power and utilising our team of experienced assessment engineers, we offer the lowest average cost of repair – at 30% lower than the industry average.
- Promoting your brand and reputation
- Lowest average repair costs
- Lowest industry VOR Times
- Access to real-time repair information and management reports
- Uninsured Loss Recovery fee options
- Like-for-like replacement vehicles