- 24/7/365 nationwide service – all operating in our Cheadle office
- Highly skilled, empathetic and responsive, FCA compliant team
- Proven processes, delivered and informed by decades of domain expertise
- Immediate, accurate and effective data capture for reduced key to key times
- Earlier action and intervention, aiding third party capture and cost control
Operating 24 hours a day, 365 days a year our team is always on hand to deliver outstanding customer service, offering simple incident notification and hassle free repairs and recovery.
Our unique service has been designed drawing on decades of domain expertise, professionally delivered using proven processes and our market leading claims automation technology to drive down client’ costs and customers’ key to key times.
With a dedicated contact number, the FNOL team is fully compliant with FCA regulations and trained and tested in customer handling skills, as well as working to client-specific requirements.
Focusing on full, accurate and empathetic data capture and gaining a complete understanding of each customer’s needs to ensure further calls are not required, as well as triaging for non fault and personal injury claims, as well as for fraud referrals.
Next steps are laid out for the customer to manage their expectations of the claims process, allowing us to deliver outstanding service levels that exceed agreements.