About

WNS Assistance Limited and its subsidiaries Accidents Happen Assistance Limited and WNS Legal Assistance LLP are part of the WNS (Holdings) Limited (NYSE: WNS) group.

We are the UK’s leading provider of services to the motor claims community, currently managing over 200,000 vehicle repairs and 300,000 motor claims per annum.

Our customers include insurers, brokers and fleets who, regardless of size, benefit from cutting-edge technology and processes based on a transparent business model. All of which offers the end customer a pro-active and smooth claims experience.

WNS (Holdings) Limited is a profitable, cash-generative and financially secure NYSE listed global organisation.

Please click here for the WNS (Holdings) Ltd website.


Stand Out Service from WNS Assistance

Stand Out ServiceProactive People

From First Notification of Loss through to subrogated claims recovery, we believe it’s the proactive nature of our people, and their unique skillsets, that make the difference at WNS Assistance.

Investing in recruitment, employee development and retention, we work to ensure our people have the knowhow and the experience to be the best in the business.

Proven Processes

From FNOL and fast and efficient third party capture through to recovering uninsured losses, our specialist teams work together to proven processes, proactively controlling vehicle downtime.

Our wholly independent approved repairer network is regularly reviewed and scored for performance, capability and capacity to enable greater claims cost effectiveness and customer satisfaction as well.

Fully Configurable Tailored Technology

Ensuring a seamless approach to our claims management process, we have developed and continually invest in our own in house software, including our market leading .Net web based supply chain automation tools.

These tools enable greater visibility for effective cost control and customer service, as well as interactive dashboard reporting on areas of risk or trends.

Purchasing Power

As one of the top three buyers of repairs in the UK, we have exceptional purchasing power, allowing us to negotiate preferential paint, parts and labour rates with all suppliers to generate savings for each and every client.

These savings are enhanced by further cost efficiencies generated as a result of our highly skilled desktop engineers scrutinising one hundred per cent of repair estimates, along with achieving the lowest repair cost leakage.