Systems

WNS ClaimFLO is bespoke claims management software developed by claims specialists, for claims specialists. Its users regularly feature at the top of customer satisfaction surveys.

Most policy holders judge their insurer on price, but the acid test of loyalty comes when they make a claim. Fast and efficient claims management is essential to client retention. A well handled claim counts for a lot of expensive marketing.

The solution to providing fast and efficient claims handling, while also cutting processing costs can be found in workflow technology. Workflow technology is the application of process management software, proven in its efficiency over many years in labour-intensive procedures where multiple documents are involved.

ClaimFLO is adapted to mirror a client's existing claims management operation electronically so that all the procedures and tasks involved are co-ordinated systematically.  ClaimFLO does not replace the need for key staff but ensures the effective utilisation of the skills, experience, and time of every employee.  It does this by automatically, distributing each necessary task in the claims process to the PC of the most appropriate available handler, thus ensuring maximum speed and efficiency.

In short, ClaimFLO enshrines best practice. It provides a high quality and responsive service that allows the highest level of productivity to be realised as well as providing significant reductions in process cycle times and processing costs.

Integrated with your business, ClaimFLO has a flexible Application Programming interface (API) which permits data sharing with other systems, as well as a web-browser interface for secure remote access anywhere in the world.  This integration allows supply chain automation, minimal data entry and automatic validation or rejection of loss estimates and payments.

All of which means ClaimFLO ensures complete transparency, throughout the claims process and for all aspects of management information, allowing you to bring notable efficiencies to your business and to deliver consistently high levels of customer service.