Managing Claims

WNS Assistance understands how vital excellent customer service is to the relationship between broker and client.  This is why we work seamlessly with you to offer all or some elements of claims management to help you differentiate your service from your competitors and benefit your business.

Our Accident Helpline is available 24/7, 365 days a year to provide assistance whenever your customers need us. Our trained operators use smart technology which drives an automated triage to establish fault or non-fault claims, ensuring the incidents are dealt with as smoothly as possible.

The experienced claims handling teams at WNS Assistance cover a range of disciplines from managing total loss through accidental damage, to high level personal injury. With teams based in both Ipswich and Manchester, the wide range of skills on offer is a major strength of our business.

With a full range of non-fault services on offer, WNS can minimise the impact of an accident on your customers. Utilising our proven expertise in Repair Management, WNSA can offer a high quality, convenient credit repair where you customers are not at fault, coupled with a like-for-like replacement vehicle within GTA protocols.

When you add in our comprehensive LEI and ULR provision, with a proven record for the speed and amount recovered, WNSA can help your customers with before, or after the event cover to suit their needs.