Motor claims management specialist WNS Assistance is offering insurers an integrated web service solution to the Ministry of Justice's new electronically-streamlined compensation system for low cost RTA personal injury claims.
All changes to WNS systems required to implement the government proposals will be funded by the company as part of its commitment to supply comprehensive claims handling systems to customers.
The Ministry of Justice reforms involve the introduction of an electronic portal from the end of April to standardise the process of all RTA PI claims between £1,000 and £10,000 and reduce the timescale for accepting or denying liability from 60-90 days to 15 days. The enhanced process is expected to ensure that the majority of motor PI claims are settled more quickly and cheaply.
In order to ensure that insurers can comply with the new process and regulations in time for the 30 April deadline, the WNS solution will be delivered in two stages. The first stage will involve the amendment of its systems to prompt claims handlers to visit the electronic portal browser-based solution at the appropriate stages of the claims process. Once the portal is in place, however, the second stage - to be delivered in June - will provide a fully-integrated web service solution to interact automatically and seamlessly between applications.
"WNS recognises the benefits this initiative will bring to both insurers and RTA personal injury claimants through earlier settlement of the claim," explained Tim Rankin, WNS Assistance managing director. "The improved processing procedures should also bring a significant reduction in operational costs. As a result, we are committed to ensuring that insurers who use WNS systems to process personal injury claims are able to comply with the changes within the timescale required at no additional cost to themselves."
