For the second year in succession, WNS Assistance has made it through to the final shortlist for the British Insurance Awards in the Service Provider of the Year category.
The honour is in recognition of the outstanding success of two major initiatives carried out by WNS in 2008 to improve its service provision to clients.
The first ensured excellence in the handling of all motor insurance claims by finalising a unique incentivisation scheme for WNS's repair network. This has already shown startling improvements in bodyshop professionalism as confirmed by rising customer satisfaction ratings.
To the question: How do you rate the quality of repairs to your vehicle?, for instance, the average 'Excellent' score improved from 46% to 77% throughout 2008 and reached well into the 80s at the turn of the year.
Similarly, where the overall satisfaction with the service provided by the repairer was concerned, the excellence rating of approved repairers by drivers increased from an average 37% in the first half of 2008 to 67% in the second half.
The second major initiative carried out by WNS in 2008 for which it has been recognised by the British Insurance Awards involved open access to its claims arena for insurer, broker and fleet clients through a web-enabled management tool. This allows clients to retrieve claims information relating to policyholders at any time and thereby create their own management reports whenever they choose.
The upshot of this unrivalled control over motor claims data is that WNS insurer, broker and fleet clients now enjoy the most informed underwriting risk and pricing models in the UK insurance market.
